Refund policy

MexiMarket, LLC unconditionally guarantees the quality of our products. Please note that our return policy have been adjusted due to health and safety measures derived from COVID-19.

If you find that your order contains a wrong item, simply contact us within 15 days of your delivery and we will refund your money. Please note that we only process returns and refunds for items purchased from MexiMarket, and that we will only refund shipping charges that are due to an error on our part (shipping the wrong item). Simply send us an email to hello@meximarket.ca with your order number and the items sent in error.

Due to health and safety concerns we are unable to accept product returns. 

All purchases made through MexiMarket are final. We do not offer cancellations, returns, or refunds for a change of mind or simply not wanting an order after it has been placed.

Cancellations or refunds will only be considered in the following cases:

MexiMarket is unable to fulfill or process the order (for example, the item is unavailable or out of stock). A shipping error occurred on our part (wrong item sent, incorrect address used due to our mistake, etc.). The item arrives broken, damaged, or defective upon delivery.

To request a refund under one of these circumstances, please contact us with your order number and, if applicable, photos of the damaged or incorrect item. Requests will be reviewed on a case-by-case basis.

Refunds are not available for orders that are simply no longer wanted, were purchased by mistake on the customer's part, or where the customer changes their mind after purchase.